These Terms & Conditions apply to all orders placed with My Movement. By placing an order, approving artwork or paying an invoice, you agree to the terms outlined below.

As all products are custom-made and produced specifically for each studio, we encourage customers to read these terms carefully before placing an order. If you have any questions, please contact us before proceeding with your project.

Last updated: June 2026

1. General

By placing an order with My Movement, the customer agrees to these Terms & Conditions.

All products supplied by My Movement are bespoke and made to order unless otherwise stated.

2. Quotations & Orders

All quotations are valid for 30 days unless otherwise agreed in writing.

Production will not commence until:

• Payment (or agreed deposit) has been received.

• Final artwork, logos and design details have been approved by the customer.

• Any required mock-ups have been signed off.

Once artwork and designs have been approved, the customer accepts responsibility for all spelling, sizing, colour and design details.

3. Production & Lead Times

Our standard production lead time is approximately 4–5 weeks from payment and final design approval.

Some products may be completed sooner; however, this should not be relied upon when planning studio openings, launches, events or promotions.

Customers are strongly advised to place orders well in advance of any opening dates, events or launch deadlines.

Lead times are estimates only and are not guaranteed delivery dates.

4. Shipping & Delivery

Orders are typically shipped using our logistics partners including FedEx, DPD or Evri.

Customers must provide a complete and accurate delivery address and, wherever possible, ensure deliveries are sent to a staffed or attended location.

Customers are responsible for monitoring tracking information and making arrangements to receive deliveries.

If a delivery is missed, refused, unclaimed or otherwise returned to the sender or factory, any additional shipping, storage, customs, handling or re-delivery costs will be payable by the customer.

My Movement cannot be held responsible for delays caused by:

• Courier companies

• Customs inspections

• Customs clearance procedures

• Weather events

• Industrial action

• Public holidays

• Events outside our reasonable control

5. Customs & Import Charges

For international orders, customers are responsible for any customs duties, taxes, import fees or clearance charges imposed by their local authorities.

My Movement has no control over customs processing times and cannot accept responsibility for delays caused by customs authorities.

6. Mock-Ups & Design Approval

Digital mock-ups are provided as a visual guide only.

Whilst every effort is made to match approved artwork, minor variations may occur between digital mock-ups and finished products.

By approving a mock-up, the customer confirms that all artwork, spelling, colours, sizing and design details are correct.

7. Colours

Where Pantone references, HEX codes, RGB values or colour samples are provided, My Movement will make every reasonable effort to achieve the closest possible match.

Due to differences in materials, manufacturing processes, embroidery, printing methods, fabrics and screen displays, exact colour matches cannot be guaranteed.

Minor colour variations shall not be considered defects.

8. Returns & Cancellations

As all products are custom-made and personalised, bespoke items cannot be cancelled, returned, exchanged or refunded once production has commenced.

Returns will only be accepted where products are proven to be faulty, damaged or supplied incorrectly.

Customers must notify My Movement within 7 days of delivery of any fault or issue.

9. Faulty Items

Any manufacturing fault must be reported within 7 days of delivery and supported with photographs.

My Movement reserves the right to inspect and assess any reported fault before offering a replacement or remedy.

We cannot accept responsibility for damage, deterioration or faults resulting from:

• Incorrect washing

• Failure to follow care instructions

• Improper storage

• Excessive wear and tear

• Commercial misuse

• Accidental damage

Replacement requests may be declined where care instructions have not been followed.

10. Care Instructions

Customers are responsible for reading and following all care instructions supplied with products.

Particular attention should be paid to washing and care guidelines for grip socks, mats, apparel and other textile products.

Failure to follow care instructions may affect product performance, longevity and eligibility for replacement.

11. Product Photography & Marketing Rights

Unless otherwise agreed in writing, My Movement reserves the right to use photographs, product images, logos, studio names and images of supplied merchandise for marketing purposes.

This includes use on:

• Social media platforms

• Our website

• Catalogues

• Brochures

• Advertising materials

• Sales presentations

Where possible, we will always endeavour to showcase our clients professionally and positively.

12. Intellectual Property

The customer confirms they own or have permission to use any logos, artwork, trademarks, branding or intellectual property supplied to My Movement.

The customer accepts full responsibility for any claims arising from the use of supplied artwork.

13. Limitation of Liability

My Movement's liability shall be limited to the value of the goods supplied.

We shall not be liable for any indirect, consequential or business losses including loss of revenue, loss of profits, event cancellation costs, launch delays or reputational losses.

14. Force Majeure

My Movement shall not be liable for any failure or delay in performing obligations caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, customs delays, transport disruptions, strikes, supplier shortages or government action.

15. Acceptance

Placement of an order, payment of an invoice or approval of artwork shall constitute acceptance of these Terms & Conditions.